What it is and how it works
Kalooki Sports Book provides customers with the option of self-excluding for a minimum of 6 months and a maximum of 12 months with an option to self-exclude for further periods of up to 6 months at a time. Customers will not be permitted a cooling-off period after they have self-excluded but can delay completing the self-exclusion process to further consider the implications.
Information about self-exclusion is set out on the Website with details of how self-exclusion works and how to self-exclude which includes an automated process. Customers can also call and speak to customer service to self-exclude. Where an automated process is used customers will be required to confirm their wish to self-exclude to prevent an inadvertent self-exclusion.
Where a customer elects to self-exclude Kalooki Sports Book will:
- Close any customer accounts for that person and return any funds as soon as is reasonably practicable.
- Take immediate steps to prevent marketing materials from being sent to the customers and within 48 hours their details will be removed from any marketing database. No further marketing materials will be sent to the customer until after the self-exclusion has been completed and the customer has formally elected to start receiving further marketing materials.
Kalooki Sports Book maintains a register of all customers who have self-excluded and that include names and addresses; membership and account details; card numbers.
At the end of a self-exclusion period, the self-exclusion will remain in place for a period of 7 years unless the individual makes a positive request to start gambling again. During this time, the individual will be informed that there will be a further 24 hours cooling off for them to consider the implications of returning to gambling before they can start gambling again.
Kalooki Sports Book will retain a record of all self-exclusion agreements for the total length of the agreed self-exclusion period plus 7 years.
Where an individual elects to return to gambling Kalooki Sports Book will not carry out an assessment or make a judgement as to whether the individual should be permitted to start gambling again.